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Sportive: a Leading Multi-brand Retail Company

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Faster Communication. Multi-channel Messaging. Real-time Feedback.

Sportive, as is a prominent multi-brand retail company, have a strong focus on customer satisfaction and digital marketing. Sportive aims to cater to the needs of sports enthusiasts through its extensive e-commerce platform and physical stores.

They partnered with D·engage to implement a comprehensive CRM and digital marketing solution focused on tackling key business challenges such as faster communication, integrated Multi-channel Messaging, Real-time Feedback and Continuous Scalability.

38%

Increase in Transaction Value

17%

Increase in Shopping Frequency

21%

Increase Google Ads ROAS

Read our Sportive Story

Sportive Challenges

Quick Communication Messages
The need for instant communication with customers on their e-commerce platform and physical stores.

Multi-Channel and Message Type Integration
Managing various message types (OTP, fast SMS, bulk SMS, two-way SMS) across multiple sales channels.

Detailed Real-Time Feedback Reports
Monitoring real-time effectiveness of campaigns to make timely adjustments.

Continuous Service Scalability
Ensuring uninterrupted operations and communication in the retail sector, especially during peak periods.

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What D•engage Did

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Fast Communication. Multi-Channel Messaging.

Quick Communication
Fast communication channels like SMS, email, web push, and app push to ensure instant customer engagement, allowing brands to respond in real time to customer actions, delivering relevant messages exactly when attention is highest.

Integrated Multi-Channel Messaging
Simplified management of different message types across multiple sales channels on a single platform. This unified approach reduces complexity, improves campaign consistency, and helps teams execute cross-channel strategies more efficiently at scale.

“ D·engage’s platform perfectly aligned with Sportive’s business needs. The platform demonstrated superior performance in integrating customer data, generating personalized content, and automation capabilities. ”

Anıl Can Öztürk Digital Commerce Director @ Sportive Türkiye

Real-time Feedback. Continuous Scalability.

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Real-Time Feedback Reports
Detailed reports for monitoring campaign effectiveness and making necessary adjustments.

Continuous Scalability
Ensured uninterrupted service and scalability to accommodate growth and increased workloads.

Read our Fibabanka Story

D·engage x Sportive: Looking ahead

Sportive aims to continue leveraging D·engage’s platform to enhance its digital marketing strategies, improve customer satisfaction, and support its growth objectives.

The goal is to expand the target customer base to over 4 million, reinforcing Sportive’s competitive position in the market.

21%

increase in Google Ads ROAS

Enhanced

marketing performance

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Moments We Help You Own

See how leading brands use our platform to enhance performance, improve customer experiences, and achieve measurable business outcomes.

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Monis Usman, EVP Head of Digital Business & Marketing
  • 83%improvement in account funding ratio
  • 30%increase in average transaction size
  • 60%improvement in operational efficiency
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Case Study

Sportive Increases Transaction Value by 38% with D·engage CRM Integration

“D·engage’s platform perfectly aligned with Sportive’s business needs. The platform demonstrated superior performance in integrating customer data, generating personalized content, and automation capabilities”

Anıl Can Öztürk, Digital Commerce Director
  • 38%increase in transaction value
  • 17%increase in customer shopping frequency
  • 21%increase in Google Ads ROAS
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Beymen drives 30% more clicks and 15% more revenue with D•engage

“Since we started working with D•engage, we’ve gained significant operational efficiency in segmentation, campaign management, and omnichannel communication. We can design personalized campaigns end-to-end through the panel and easily measure content performance with A/B testing.”

Gürhan Öztürk, Communication and Platform Manager
  • 30%increase in click-through rates
  • 15%additional monthly revenue
  • 15%time savings in operational processes
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How Fibabanka Achieved 0% Downtime and 35% Cost Savings with D·engage

“Sending SMS and email messages without any disruptions is very important in banking processes. Any interruptions can affect our entire sales process. Therefore, the 24/7, high-availability of the platform we use is extremely critical for us.”

Korhan Kocabıyık, Platforms Development Director
  • 35%reduction in costs
  • 18%reduction in time.
  • 0%downtime with on-premise platform
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