SurveyMonkey

SurveyMonkey integration enables D·engage to import survey responses and transform customer feedback into actionable engagement data. By incorporating survey insights into segmentation and targeting, teams can better understand sentiment, satisfaction, and customer needs, and respond with timely, relevant communication.

Use cases:

• Segment users by satisfaction or feedback score

• Trigger campaigns based on survey outcomes

• Improve loyalty through feedback-driven engagement

• Identify promoters and detractors

• Align engagement strategies with customer sentiment