Today’s customers expect real-time, personal communication — and WhatsApp plays a big role in that. That is why we are excited to announce: WhatsApp is now fully available inside the D·engage platform.
No more workarounds. No more third-party tools. You can now create, send, and track WhatsApp messages from the same place you already manage your other channels.
Here is what this means for you:
✅ One platform for everything — now including WhatsApp
With this update, WhatsApp becomes a fully native part of your D·engage dashboard. That means you can design and send WhatsApp messages right inside your flows — just like you do with email, SMS, mobile push, and in-app messaging.
This eliminates the need for third-party tools like CM or Karix. It also reduces time spent managing multiple systems, approvals, or content versions.
Everything happens in one place — and that means faster time-to-launch, fewer errors, and more visibility.
📘 View the WhatsApp user guide
✨ Built for real-world marketing use cases
This is not a basic integration. We built WhatsApp into D·engage to support the use cases you actually run — from promos to OTPs.
You can:
- Use templates for marketing, utility, and authentication
- Build rich messages with carousels, coupon codes, quick replies, and countdowns
- Add WhatsApp messages directly into your automated journeys
- Personalize with dynamic fields and multi-language support
- Support multiple business numbers from the same workspace
Whether you are sending a back-in-stock alert, a secure login code, or a time-limited offer, WhatsApp is now part of the same flow you already use for all your other channels.
📊 Insights you can act on — in your existing reports
One of the biggest benefits of native WhatsApp support is reporting. Now, you can track how your WhatsApp messages perform — in the same dashboards you already use.
Here is what is available:
- See delivery, opens, and bounce rates per campaign or template
- Compare WhatsApp results against email, SMS, and push in unified flow reports
- Use channel reports and campaign summaries to identify trends
- Filter by message type (e.g., marketing or OTP), language, or template name
- Get a full view of audience reach and engagement without exporting data
All your performance metrics are centralized. That means faster insights — and better decisions.
🚀 Ready to get started? Contact us now
If you are already using D·engage, activating WhatsApp is easy.
👉 Go to WhatsApp setup in your dashboard
Need help setting up your first template or use case? Your Success Manager is ready to support.
D·engage is here to help you connect with your customers — wherever they are. And now, with WhatsApp built in, that just got a whole lot easier.
